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Frequently Asked Questions
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26
Questions
6
Categories
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Support
Product & Quality
8 questions
What materials are your products made from?
Mouse Pads: Premium fabric surface with non-slip natural rubber base.
Desk Chair Mats: Soft, glossy fabric top with synthetic leather base.
Area Rugs: Two qualities—both with synthetic leather backing.
Curtains: High-quality polyester fabric (80% light filter).
Desk Chair Mats: Soft, glossy fabric top with synthetic leather base.
Area Rugs: Two qualities—both with synthetic leather backing.
Curtains: High-quality polyester fabric (80% light filter).
Are desk chair mats safe for all types of floors?
Yes! The synthetic leather backing protects hardwood, tile, laminate, and low-pile carpet without marks or scratches.
Do your area rugs have a non-slip backing?
Yes! The synthetic leather backing keeps rugs firmly in place while adding durability and comfort.
Do your curtains block all light?
Our curtains filter about 80% of sunlight, allowing soft natural light while reducing glare and heat. Not full blackout.
Will the colors fade over time?
No! All products use fade-resistant inks for vibrant colors even with daily use and washing.
Are your products easy to clean?
Yes! Mouse pads: spot-clean. Chair mats & rugs: machine wash 30°C. Curtains: gentle cycle, cold water.
Do you offer custom designs or sizes?
Yes! We produce custom sizes, patterns, and personalized designs for all products. Contact us!
Are your products pet-friendly?
Yes! Our rugs, mats, and curtains are durable for everyday pet use and easy to clean.
Order & Production
4 questions
How long does it take to produce my order?
Standard orders: 1–3 business days
Custom mouse pads: 1–3 business days
Custom rugs: +2 business days
Custom mouse pads: 1–3 business days
Custom rugs: +2 business days
Do you keep items in stock or make them to order?
Most items are made to order for quality. Popular designs sometimes pre-stocked for faster delivery.
Can I change my order after placing it?
Yes! Request changes within 12 hours of placing your order.
Do you offer bulk or corporate orders?
Yes! Volume discounts and custom branding available. Contact us for a quote.
Shipping & Delivery
5 questions
How long will shipping take to the US?
Ships within 1–3 business days, arrives in 2–5 business days via UPS or FedEx Express.
Which carriers do you use?
We use UPS and FedEx Express for fast, reliable delivery.
Do you offer express shipping?
All shipments are express—no extra selection needed at checkout!
Will I receive tracking information?
Yes! Tracking code via email once shipped. Track via our chat assistant or tracking page.
How are rugs packaged for shipping?
Rugs are folded (not rolled) to reduce shipping costs. Fold marks disappear within ~1 week.
Returns & Replacements
2 questions
What is your return policy?
Return unused products within 14 days. Buyer pays return shipping.
What if my product is damaged or defective?
Free replacement if our fault. Share photos within 7 days. Same-day production if approved.
Payment & Taxes
3 questions
What payment methods do you accept?
Credit cards, PayPal, Apple Pay, Google Pay.
Is my payment secure?
Yes! SSL-encrypted checkout. 100% secure.
Do you charge sales tax?
No sales tax currently. US customers may have import duties—we minimize extra costs.
Care & Usage
4 questions
How do I clean my desk chair mat?
Machine wash 30°C delicate cycle, no bleach. Air dry—don't tumble dry.
How do I clean my area rug?
Machine wash 30°C delicate, no bleach. Hang to air dry. Fold marks gone in ~1 week.
How do I clean my mouse pad?
Spot clean with mild soap + water. Air dry completely before use.
How do I clean my curtains?
Machine wash gentle cycle, cold water. Air dry.
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