Frequently Asked Questions

Ready-made items ship in 1–3 business days. Custom "add your photo" items are handcrafted and ship in 2–5 business days. Oversized mats and rugs may take a little longer.

Yes — shipping is free on every order.

Yes. Delivery time depends on your country; you'll see an estimate at checkout.

You'll get an email with a tracking link as soon as your order ships.

Mouse pads and rugs ship from our own facility in Turkey; wall art is fulfilled by our partner Gelato (USA).

On any "Custom / Add Your Photo" product, drag & drop your image into the upload box, then add to cart.

The highest-resolution PNG, JPG, JPEG or GIF you have (up to 10MB). Aim for at least 1500px on the long side for a crisp print.

Yes — use the "Add Note" field on the product page for any special instructions.

Yes. Our team reviews every upload and emails you if there's a resolution or ratio issue.

We use HD sublimation for vivid, true-to-screen color. Minor screen-to-print variation is normal.

A micro-woven surface over a 3mm cushioned natural-rubber base with stitched edges.

Yes. The low-friction surface gives fast, precise tracking and works with all optical and laser mice.

No. The textured natural-rubber base grips firmly and stays put during fast movements.

Yes. Spot-clean with mild soap and cold water, then air-dry flat. Don't machine-wash or iron.

No. Sublimation bonds the ink into the fibers, so colors stay vivid and won't peel or fade with normal use.

Yes — Buy 1, get the 2nd 50% off. Mix & match any two eligible items and the discount applies automatically.

All major credit and debit cards and popular express checkouts, over a secure encrypted connection.

Yes. Payments run on an encrypted, PCI-compliant connection; we never store your card details.

Ready-made items can be returned within 14 days in unused condition. Because custom items are made just for you, they're non-returnable unless there's a defect.

Email us within 48 hours with a photo and your order number and we'll send a free replacement.

Approved refunds are issued to your original payment method within 5–10 business days.

Contact us as soon as possible. We can usually change or cancel before production starts; once a custom item is in production it can't be changed.

No — you can check out as a guest. An account just lets you track orders and save favorites.

Reach our team via the Contact page and we'll typically reply within 24 hours.