FAQs

Our mouse pads feature a premium fabric surface with a non-slip natural rubber base. Desk chair mats have a soft, glossy fabric top and a synthetic leather base for durability and floor protection. Area rugs come in two qualities—both with synthetic leather backing: one with a glossy fabric surface, and another with a plush-style fabric. Curtains are made from a single high-quality polyester fabric that filters approximately 80% of sunlight.

Yes. The synthetic leather backing is designed to protect hardwood, tile, laminate, and low-pile carpet without leaving marks or scratches.

Yes. The synthetic leather backing helps keep rugs in place while adding durability and comfort.

No. Our curtains are designed to filter about 80% of sunlight, allowing soft natural light to pass through while reducing glare and heat.

No. All products are printed with fade-resistant inks to ensure vibrant colors even with daily use and washing.

Yes. Mouse pads can be spot-cleaned with mild soap and water. Desk chair mats and all area rugs can be machine-washed on a delicate cycle at 30°C (86°F) without bleach. Curtains can be machine-washed on a gentle cycle with cold water.

Yes. We can produce custom sizes, patterns, and personalized designs for all product categories.

Yes. Our rugs, mats, and curtains are durable enough to handle everyday use with pets.

Standard orders are produced within 1–3 business days. Custom mouse pads follow the same timeline, while custom area rugs require an additional 2 business days.

Most items are made to order for maximum quality control, but popular designs are sometimes pre-stocked for faster delivery.

Yes. You can request changes within 12 hours of placing your order.

Yes. We provide volume discounts and custom branding options for corporate and bulk orders.

Orders ship within 1–3 business days and typically arrive in 2–5 business days using express shipping via UPS or FedEx.

We use UPS and FedEx Express for all shipments to ensure fast and reliable delivery.

All shipments are sent via express services—no extra selection is required at checkout.

Yes. Once your order is shipped, you'll receive a tracking code via email. You can track your order using our AI-powered live chat assistant or on our tracking page by entering the code from your email.

Due to high shipping costs, our rugs are folded rather than rolled for delivery. Any fold marks will naturally disappear within about one week after unboxing.

You can return unused products within 14 days of delivery if you are not satisfied. Return shipping costs are the responsibility of the buyer.

We do not offer refunds, but we will send a replacement free of charge if the issue is caused by us. Please share photos of the damage within 7 days of delivery. Our production team will review your case, and if approved, a new product will be produced and shipped the same day.

We accept major credit cards, PayPal, Apple Pay, and Google Pay.

Yes. Our checkout is SSL-encrypted for complete data protection.

We do not currently charge sales tax. However, due to new regulations, US customers may be subject to additional import duties. We will do our best to minimize any extra costs.

Machine wash on a delicate cycle at 30°C (86°F) without bleach. Do not tumble dry; instead, hang it on a balcony or similar space to air dry.

Machine wash on a delicate cycle at 30°C (86°F) without bleach. Air dry by hanging—do not use a dryer. Fold marks from shipping will disappear within about a week.

Spot clean with mild soap and water, then air dry completely before use.

Machine wash on a gentle cycle with cold water. Air dry to maintain fabric quality.